Frequently Asked Questions

Where are you based?
Brisbane, Australia

How much is shipping within Australia? 
Regular tracked shipping is $12 within Australia with Australia Post. Express Shipping is $15. 

When will I receive my order?
Orders are shipped from Brisbane within 1-3 business days of placing your order with Australia Post. Please refer to the Australia Post domestic delivery timeframes to confirm how long your order will take to be delivered.

I havent received my confirmation email with tracking? 
Please check your spam/junk folder as our confirmation emails are often caught there. You can also mark the email as "not spam," to ensure any future confirmation emails are delivered to your primary inbox.

Do you offer local pickup?
We do not offer local pickup currently, as we are an online business. 

Do you have a physical store front I can browse?
Sorry we are an online store only.

What are your contact hours/hours of operation?
Please note that we operate Monday to Friday between 9am and 5pm. We will respond to you within 48 business hours. We only respond during business hours, so please note if you contact us during the weekend or outside of hours, we will not be able to respond immediately. 

What are the payment options available?
Payment can be made by Visa, Mastercard, AMEX, Shop Pay, Apple Pay, Google Pay and Palpal Express Checkout.

What is your refund/returns policy?
We do not accept refunds on change of mind purchases for resin art supplies (silicone moulds, glitter, mica powder). If the product is damaged or faulty, please contact with your order number, and a picture of the damage and we provide a refund or replacement.  If you have already used the product we cannot offer a refund or exchange. 

Please ensure you contact us within 14 business days of receiving your item in the mail. 

Do you make custom moulds?
No unfortunately we do not make custom moulds.